Echelon i.LON SmartServer User's Guide download pdf (Page 9)

i.LON SmartServer Power Line Repeating Network Management Guide ix

Viewing the i.LON SmartServer ReadMe

The i.LON SmartServer ReadMe provides descriptions of known problems and their workarounds. To

view the i.LON SmartServer ReadMe, click Start, point to Programs, point to Echelon i.LON

SmartServer, and then select i.LON SmartServer ReadMe First. You can also find additional

information about the i.LON SmartServer online at www.echelon.com/products/cis/.

Using Technical Support

If you have technical questions that are not answered by the online help, i.LON SmartServer

documentation, or the i.LON SmartServer ReadMe, you can get technical support from Echelon. Your

i.LON distributor may also provide customer support. You can also enroll in training classes at

Echelon or an Echelon training center to learn more about how to use the i.LON SmartServer.

To receive technical support from Echelon for the i.LON SmartServer, you must purchase support

services from Echelon or an Echelon support partner. See www.echelon.com/support for more

information on Echelon support and training services.

There is no charge for software installation-related questions during the first 30 days after you receive

the i.LON SmartServer DVD.

You can obtain technical support via phone, fax, or e-mail from your closest Echelon support center.

The contact information is as follows:

Region Languages Supported Contact Information

The Americas

English

Japanese

Echelon Corporation

Attn. Customer Support

550 Meridian Avenue

San Jose, CA 95126

Phone (toll-free): 800 258 4LON

(258-4566)

Phone: 408 938 5200

Fax: 408 790 3801

lonsupport@echelon.com

Europe

English

German

French

Echelon UK

16, The Courtyards

Hatters Lane

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Echelon i.LON SmartServer User's Guide Page 9